Return & Exchanges
Your order will be accepted for refund or exchange so long as it satisfies the below outlined requirements:
Items must be in their original condition with original tags attached. All item documentation, cards, or other material must be intact and in their original condition. All packaging elements such as labels, boxes and ribbons must be in their original condition. Personalised items cannot be returned.
Refunds and Exchanges must be received by Moranzani.com within thirty (30) days of the delivery date.
It is your responsibility to obtain proof that the items have been returned, and we therefore recommend returning goods by a registered courier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be paid by you. Moranzani is not responsible for items returned to Moranzani.com which are lost, damaged, misdirected or delivered late.
In order to request a refund or exchange, please Contact Us to obtain authorisation for your return. Photographic evidence may be requested before a refund request is authorised. Once your return has been authorised you will be provided with a return slip (via email) with all relevant information to process your return.
Upon successful verification of a refund, the item will be credited back via the original form of payment within 14 days of Moranzani.com receiving the returned goods.